Digital Transformation empowers knowledge workers to manage dynamic and unpredictable interactions between people, processes, content and technology. Manual processes, customer retention, underwriter effectiveness, customer service response, and claims cycle times, risk mitigation, regulatory compliance, complaint management to name a few are all areas typical challenges that are undergoing digital transformation. The organizations that understand the truly compelling need for this transformation, and that take advantage of the tools available today to increase operational efficiency and streamline critical Line of Business (LOB) processes, will be leaders in the industry for years to come.
The Case Management, BPM, Document Management & Workflow solutions leverages the SoluSoft’s and/or third party platform technologies to help transform these organizations apply new strategies to manage change, reduce operational cost, eliminate significant streams of paperwork from processes, improve the customer experience and grow the businesses. It provides a 360º view of clients, brokers, agents and other third party intermediaries’ casework, processes, content, correspondence, tasks and insights. Integrating customer centric entity, case, content and process management with client communication and analytics extends the capabilities of existing systems while being able to expand the transformation across other applications such as Line of Business (LOB) systems and externally managed processes. It enables better end-to-end customer services to increase customer retention and focus on the whole customer experience. The digitally transformed solution delivers a customer centric dynamic and collaborative Case Management, BPM, Document and Workflow low code implementation within the core back office of customer and adviser service operations.