Business Process Management is a proactive way of managing business processes in a department or enterprise wide to increase efficiency, productivity, innovation, customer satisfaction by automating, improving or optimizing business processes. It is used to create, enhance, monitor, analyze, control and optimize operational business processes by utilizing people, process, and technology.
Business Process Management can be used to distribute work within an organization to different work groups, where specialized processing can take place. Process Management routes data, referenced by process instances, to designated people or activities, where predefined rules are applied and actions are performed based on specified conditions.
From a business point of view, the BPM value is summed up as follows:
B: Business Value by increasing growth and bottom line profitability of an organization
P: Process Value by continuous improvement of processes to transform resources and material to excellent products and services
M: Management Value by continuous planning, improvement and measurement through collected metrics by monitoring, analysis, control, what if scenarios and optimization
SoluSoft’s BPM solution allows customer to: a) Analyze an existing business process, b) Design the business process using SoluSoft BPMN modeler, c) Prototype the business process containing workflow with activities (work steps), roles, access control list for permissions, allow user to work with standard tasks such as send mail, create correspondence, etc., configure custom tasks, configure workflow routing rules, configure automated routing, design input capture forms with user defined form fields (metadata), configure document types, configure templates and more, provide artificial based virtual assistant at an activity, d) Integrate with an internal or external system, e) Capture and Monitor business metrics, f) Analyze Metrics and Report Business Metrics in Dashboard or Report forms, f) Provide Audit trail, g) Adapt monitored feedback for continuous business process improvement, h) Deploy the solution on-premises or in the cloud
Monitoring and Business Intelligence
SoluSoft’s BPM solutions provide both real-time and historical insight into existing processes. The results can be displayed in table or graphical formats. Some standard reports available are:
Average time in activity —- How long each Application spent at each activity
Average locked time in activity —- How long each Application was actually worked on at each activity
Number of items in each activity —- How many items are waiting in each application process activity
% work in activities —- Shows the activities that have worked and where, by percentage, the items are located
Information is available for any historical time period, and can be divided by line of business, region, group, or individual.
Contact us today for a free consultation about how SoluSoft’s BPM solutions can empower you to transform your business by giving you complete control of your business processes and making you more responsive to market change.